Managed Services
24/7 monitoring, proactive maintenance, and SLA-backed support across your IT infrastructure. We take ownership of uptime so your team can focus on the work that matters.
Scope, responsibilities & acceptance
- Typical deliverables
- An agreed service catalogue, operating responsibilities, reporting and transition or handover documentation.
- What we need from you
- Identify service owners, systems and dependencies; provide authorised access and approve escalation and change processes.
- How acceptance is agreed
- Set service hours, service levels, measurement methods, exclusions and transition acceptance in the statement of work.
